In-product viral loop
Why this one
Tactic
The referral loop is non-negotiable. The specific mechanic is a joint decision — each pattern has a different perceived-value-vs-cost tradeoff. The four worth weighing together:
- Bilateral credit / voucher (Uber, DoorDash, Airbnb) — both sides get app credit. Real economic value, both win. Downside: subsidy cost; needs revenue to absorb. SoS fit: voucher toward first service booking — closest to the DoorDash credit-on-first-order model adapted for home services.
- Exclusivity / invite-only (Tesla referrals, early Robinhood waitlist) — limited invites per user. Scarcity → "VIP" demand. Downside: caps growth by design; mismatched with a marketplace that needs scale. SoS fit: useful for an initial demand spike, hard to sustain long-term.
- Tiered / gamified (Harry's pre-launch, Morning Brew newsletter) — more friends invited = bigger rewards stack. Competitive ladder. Downside:works best for low-threshold signups (newsletter, waitlist); conversion drops fast when the target action is heavier, like "install app + use it." SoS fit:premium tier of "verified" providers unlocked by referral count — but riskier post-launch than at waitlist stage.
- Pure trust loop / no incentive (default) — relies on intrinsic motivation. Authentic, fully on-brand. Downside: lower conversion; no kick-start. SoS fit: the baseline that runs whether or not we add other layers.
My instinct: prototype the cheapest-to-test (pure trust loop) in parallel with one credit-based test (voucher for first service). Six weeks of data tells us which layer pulls.
Deliverables
- Referral mechanic spec (bilateral incentive design)
- Copy + tracking event taxonomy
- Recommend trigger UX flow
- Hook into HighLevel for confirmation comms